Frequently Asked Questions
Getting Started
What happens after I reach out?
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You’ll get a quick reply to schedule your free discovery call, where we’ll talk about your business and what you’re hoping to build. There’s no cost and no obligation, it’s just a conversation. From there, I’ll put together a custom proposal, and if it feels right, send over a simple contract to get started.
Do I need to know which partnership I want before reaching out?
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Not at all. Your discovery call is exactly where we figure that out together. There’s no pressure to pick a tier before we’ve even talked.
Yes, new partnerships include a one-time onboarding fee, separate from your monthly rate, covering your brand questionnaire and initial TOLD Audit. It’s $350 for Foundation and Growth, and complimentary for Legacy. This is billed at signing, not folded into your first month.
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Is there a setup fee?
The TOLD Method
A TOLD Audit is a deep-dive review of your current social media and brand presence to see what's working, what's not, and where the opportunities are. Every new partnership begins with one, so we start with a clear picture of where your brand stands. Legacy partnerships also receive a quarterly TOLD Audit, so your strategy keeps evolving as your business does.
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What is a TOLD Audit?
What counts as a "piece of content"?
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A piece of content may be a photo, graphic, carousel, story, or reel. Whatever mix best fits your brand and platform each month, planned as part of your content calendar.
Will I get to approve content before it's posted?
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Yes. You'll have the chance to review and approve content before it goes live, according to the posting cadence in your partnership tier.
Partnerships & Pricing
What’s the difference between the three partnership tiers?
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Foundation, Growth, and Legacy differ in contract length, content volume, and depth of strategy support from a strong starting foundation to a fully supported, long-term partnership. Visit our Partnerships page for full details on each.
Do you offer month-to-month partnerships?
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Every partnership starts with a 3-month minimum commitment, then automatically renews month-to-month after that, no need to re-sign anything. Either of us can end it after the initial term with 30 days' written notice.
I own more than one business, can you help with all of them?
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Yes! I offer Multi-Account Partnership pricing for clients with more than one business. Reach out and we can talk through what makes sense for your situation.
What happens if you need to pause services - illness, leave, vacation, etc.?
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We’ll give at least 30 days’ written notice of any planned pause, including family or medical leave, and coordinate a reduced-schedule plan or backup arrangement so your posting cadence isn’t disrupted
Working Together
Do you only work with certain types of businesses?
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TOLD Collective is built for local Wickenburg businesses ready to show up consistently and authentically from restaurants, bakeries, real estate, to landscaping, community organizations, and anyone else who wants their story told right.
Who actually create my content?
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Me! TOLD Collective is a solo partnership. I handle your strategy, content creation, and communication personally, so you’re always working with someone who actually knows your business.
How do I see what’s been posted or what’s coming up?
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You’ll have access to your content calendar and shared files anytime through your personal TOLD Collective partnership portal.
Can I still post my own content?
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Absolutely. You retain full ownership and access to your account at all times, this partnership doesn't lock you out of posting whenever you want. I'd just ask that you loop me in when you can, so I can keep our shared calendar and strategy consistent with anything you post independently.
Your Story, TOLD Right.
Every business has one. Let's start telling yours.